Frequently Asked Questions
Answers about WPDINO themes, plugins, licensing, and support. If your question is not here, open a ticket in the Support Center.
General
01 What kinds of products do you sell on WPDINO?
We sell professional WordPress themes and plugins built for performance and clean design. Our products cover business sites, portfolios, and Elementor-powered pages.
02 Can I use your products on multiple websites?
Your all-access plan defines how many sites you can run. Starter covers up to 3, Professional up to 10, and Agency allows unlimited usage. Single-product licenses follow the terms shown at checkout.
03 Do you offer refunds?
Refunds are available within 30 days if a product does not work as described and we cannot resolve the issue. We do not refund mistaken purchases or conflicts caused by unsupported third-party plugins or themes.
Licensing & updates
04 What does my license include?
Your license includes the product, updates, and premium support for 12 months. Renew to keep receiving new versions and ticket help.
05 Will my theme or plugin receive updates?
Yes. WPDINO products are actively maintained for current WordPress and PHP releases. Update notifications appear in your WordPress dashboard when a new version is available.
06 What happens after my license expires?
Your installed version keeps working. You lose access to new releases and support until you renew.
Installation & use
07 How do I install a WPDINO theme or plugin?
Download the ZIP from your WPDINO account. For themes, go to Appearance → Themes → Add New → Upload. For plugins, go to Plugins → Add New → Upload, then activate.
08 Are your products compatible with Elementor and Gutenberg?
Most WPDINO products integrate with Elementor and the block editor. Check the product page or documentation for exact compatibility notes before you buy.
09 Can I use the product on a staging or development site?
Yes. Staging and local environments are fine for development. Activate on your licensed live domain when you launch.
Support & troubleshooting
10 What type of support do you provide?
We provide ticket-based support through the Support Center for setup, usage, and confirmed bugs. Custom development and third-party plugin conflicts are outside standard support.
11 How do I report a bug?
Submit a ticket with your WordPress version, PHP version, product version, and steps to reproduce the issue. We patch confirmed bugs in a future release.
Pre-purchase
12 Can I preview products before buying?
Each product includes live demos, screenshots, and feature lists on its product page. Review those before checkout.
13 Do you offer installation or customization services?
Basic setup guidance is included with support. For full setup or custom work, see our WordPress Services page or contact us.